Power minister R K Singh said that these rules shall empower the consumers of electricity. “These rules emanate from the conviction that the power systems exist to serve the consumers and the consumers have rights to get the services and reliable, quality electricity,” he said.
Distribution Companies across the country are monopolies – whether government or private – and the consumer has no alternative, Singh said. Therefore it was necessary that the consumers’ rights be laid down in rules and a system for enforcement of these rights be put in place.
The key areas are covered in the Electricity (Rights of consumers) Rules are release of new connection and modification in existing connection, metering arrangement, billing and payment, disconnection and reconnection, reliability of supply and compensation mechanism.
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